Returns and Cancellations
Cancellations on coffee orders will be considered if the request is made within 24 hours of placing an order or before the order is roasted, whichever comes first.
Returns and Refund Policy
In case the product is found to be damaged under transit, the company takes the entire responsibility and would arrange the product to be picked and post the product being inspected we would issue a replacement . No cost of freight will be incurred by the customer .
Delayed Delivery Cancellation & Refund Policy
We use third-party courier partners and most orders across India are delivered within 4-7 working days, provided there are no unexpected delays. If the order does not reach you within 10 days (post-dispatch), we will send you a replacement or issue a full refund for the same. Please understand that as we have limited control over the package once it is shipped, we’re unable to cancel or refund the order before the mentioned timeline.
Note: This does not apply to failed / delayed deliveries with exceptions raised due to issues at the receiver’s end (for example: incorrect address, no response on the contact number, etc.).